Wait! 

We want to make sure we’ve done everything we can to ensure you’ve used the device properly before you return. Of course we cannot guarantee that the device will work for everyone, but roughly 84% of customers report that it works for them! The pain relief pads are sometimes being applied incorrectly which leads to the perception that the BioWaveGO is not working correctly. Give us one last chance to troubleshoot with you over the phone, and if we can’t get it working for you, we’ll process the return for you no questions asked. 

Please call us at 1-877-246-9283 or email our BioWaveGO concierge at support@biowave.com. We are always here to help you with your BioWaveGO.

If you would still like to return a BioWaveHOME or BioWaveGO please contact us by filling out the short form on our contact us page and one of our customer service specialists will contact you to answer your questions.

You can access our return platform at www.biowavego.myreturnscenter.com. Enter your shipping number and email address to get your return started.

Did you know that your BioWave device comes with a warranty?

BioWave is proud to offer a 1 year warranty on the BioWaveGO. If your device should fail for any reason, we will replace it free of charge, no hassle and no waiting for a repair. For warranty questions or to place a warranty request, please call BioWave Customer service at 877-246-9283 x1. Thank you for trusting BioWave.